Effective date: January 2026
Last updated: January 2026
Version: 1.0
1. About This Policy
This Policy explains shipping and delivery terms for purchases from Buudy.
In this Policy:
- Store means Buudy.
- xPage Drop means xPage Drop LLC.
- Seller means the independent merchant operating the Store.
- Fulfillment Partner means a supplier, manufacturer, warehouse or carrier.
- You means the buyer.
- We, us and our mean the Store and xPage Drop where it coordinates fulfillment.
2. Shipping Destinations
We ship to the destinations listed during checkout.
We may restrict delivery to remote areas, military destinations, forwarding addresses, PO boxes or territories affected by trade or courier restrictions.
3. Free Shipping
Free shipping rules are shown at checkout or on the product page:
Free shipping: Free shipping is available on all qualifying orders, subject to the conditions displayed at checkout.
Where paid shipping applies, the cost is displayed before payment.
4. Processing and Transit Times
Estimated timelines are:
- Order processing: 1–3 business days
- Standard delivery: 7–20 business days
Delivery estimates begin after the order is processed and handed to the carrier. Business days exclude weekends and public holidays.
Estimates are guidelines unless expressly stated as guaranteed.
5. Order Tracking
A tracking reference or link will be provided by email after dispatch where available from the carrier.
Tracking information may take 24–72 hours to update after dispatch.
6. Address Accuracy
You must provide an accurate and complete delivery address, including any apartment, suite or unit number, and a reachable phone number.
Address changes may be requested within:
Address change period: Delivery address changes must be requested within 2 hours of order placement. Requests submitted within this period are not guaranteed once an order has entered processing.
We cannot guarantee address corrections after fulfillment begins.
Additional carrier fees or losses resulting from an incorrect address provided by the buyer may be the buyer's responsibility where legally permitted.
7. Delivery Issues
Contact support promptly if your order is delayed, damaged or marked delivered but not received.
For missing or damaged packages, we may ask for photos of the packaging and product, carrier confirmation or a written non-receipt statement to investigate with the carrier.
We will arrange a replacement, refund or other lawful remedy if a package is confirmed lost in transit.
8. Customs and Import Taxes
Import rules are shown before purchase:
Customs and duties: Orders above €150 may be subject to customs duties and import taxes, payable by the customer upon delivery.
Where duties or taxes apply, they are the buyer's responsibility unless the checkout specifically states that taxes and duties are included.
9. Contact
For shipping questions, support or delivery issues, contact:
xPage Drop LLC
131 Continental Dr Suite 305, Newark, DE 19713, United States
Email: support@buudy.co.uk
Contact form: Contact Us
This is a corporate address only. It is not a warehouse, fulfillment center or return address.